Hair by Michela

**Our Commitment to Your Satisfaction** At our salon, we are dedicated to providing you with the highest level of service and attention. We understand that sometimes unexpected events or changes in your schedule may require you to cancel or reschedule your appointment. To ensure the smooth operation of our salon and the best experience for all our clients, we kindly request your cooperation with the following cancellation policy: **24-Hour Cancellation Notice** If you need to cancel or reschedule your appointment, we ask that you provide us with at least 24 hours' notice. This allows us to efficiently manage our schedule and accommodate other clients who may be waiting for an available time slot. **Cancellation Fees** We understand that last-minute changes can happen. In the event that you cancel your appointment with less than 24 hours' notice, a cancellation fee of 30% of the total service cost will be applied. This fee helps us cover the costs associated with the reserved time slot and any preparations made for your service. **No-Show Policy** If you are unable to attend your scheduled appointment and do not provide any prior notification, a no-show fee of 50% of the total service cost will be charged. This fee helps to compensate for the lost time slot and the inability to serve other clients who may have been waiting for an available appointment. We appreciate your understanding and cooperation in adhering to this policy. Your satisfaction is our top priority, and we look forward to providing you with an exceptional salon experience. If you have any questions or concerns, please don't hesitate to reach out to our team.